We accept requests for returns or exchanges within 30 days of receiving your order.
Circumstances under which a return or exchange is possible
Returns or exchanges may be available in the following cases:
• the item was damaged during delivery • the item turned out to be defective or faulty • the item received does not match the order • the customer wishes to return the item • the wrong item was ordered
Return policy
To process a return, the item must:
• must be returned within 30 days of delivery • be in good condition • show no signs of significant wear or damage • be returned with all parts and accessories, if possible
In some cases, proof of purchase may be required.
Refunds and exchanges
Once we have received and inspected the returned item, we will notify you of the outcome of your return request.
If approved, the following may be proposed:
refund
exchange
replacement
Return shipping cost
If the item was damaged, defective, or sent in error, we will cover the return shipping costs.
If you return an item that is not defective, you may be responsible for the return shipping costs.
The original shipping cost is non-refundable.
How to request a refund
To request a return or exchange, please contact our customer support team: Email: help@koalagadgets.com.au Phone: +61 480 898 522 Or use the contact form on our website.
Please include.
order number
brief description of the issue
photos of the item (if necessary)
Please wait for confirmation from our customer support team before shipping the item.
Return Address
37 Well Street, Brighton, VIC 3186, Australia
Product packaging
We recommend returning the item in its original packaging and packing it securely for safe transport.
Refund processing time
Once the item has been received and inspected, the refund, if approved, will be processed within 14 days.
Refund Policy
Refunds will be issued via the same payment method used when placing the order.
Undelivered orders
If your order has not been delivered, please contact us. We will check the delivery status and, if the package is confirmed to be lost, we will offer to reship it or issue a refund.
