Nespresso The Creatista Pro Black Truffle

Refunds & Returns Policy

Return period

We accept requests for returns or exchanges within 30 days of receiving your order.

Circumstances under which a return or exchange is possible

Returns or exchanges may be available in the following cases:

• the item was damaged during delivery
• the item turned out to be defective or faulty
• the item received does not match the order
• the customer wishes to return the item
• the wrong item was ordered

Return policy

To process a return, the item must:

• must be returned within 30 days of delivery
• be in good condition
• show no signs of significant wear or damage
• be returned with all parts and accessories, if possible

In some cases, proof of purchase may be required.

Refunds and exchanges

Once we have received and inspected the returned item, we will notify you of the outcome of your return request.

If approved, the following may be proposed:

• refund
• exchange
• replacement

Return shipping cost

If the item was damaged, defective, or sent in error, we will cover the return shipping costs.

If you return an item that is not defective, you may be responsible for the return shipping costs.

The original shipping cost is non-refundable.

How to request a refund

To request a return or exchange, please contact our customer support team:

Email: help@koalagadgets.com.au
Phone: +61 480 898 522
Or use the contact form on our website.

Please include:

• order number
• brief description of the issue
• photos of the item (if necessary)

Please wait for confirmation from our customer support team before shipping the item.

Return Address

15 Barnett Pl, Molendinar, QLD 4214, Australia

Product packaging

We recommend returning the item in its original packaging and packing it securely for safe transport.

Refund processing time

Once the item has been received and inspected, the refund, if approved, will be processed within 14 days.

Refund Policy

Refunds will be issued via the same payment method used when placing the order.

Undelivered orders

If your order has not been delivered, please contact us. We will check the delivery status and, if the package is confirmed to be lost, we will offer to reship it or issue a refund.