Narwal Freo Z10 Ultra Robot Vacuum and Mop
In stock
$2,499
Shipping across Australia is free
New products
30 days return window
Freo Zultra – Tangle-Free Design, Effortless Maintenance. The conical brush and V-shaped side brushes with a 120° expansion and bidirectional rotation prevent tangling for optimal cleaning. Quiet on Clean Floors, Power for Tough Messes. Quietest ever but intensive suction power of up to 18,000Pa – intelligently adapts to any floor.Twist & Glide: Dynamic Edge Mastery. The innovative mop combines dynamic twisting action with intelligent extension. Delivering precise 8N downward pressure and EdgeReach technology, ensuring immaculate cleaning in every hard-to-reach space. Redifining Intelligent Clean. Equipped with dual cameras and Dual-Chip Architecture, it is able to separate core operations from AI tasksm ensure stable control while powering advanced vision and real-time adaptations. Intelligently Dry-Wet Separation Cleaning. Seamlessly switch between mopping and sweeping modes with mess recognition. Clean heavy liquid spills in a grid patter until perfectly clean, preventing mess spread. HeyNawa AI Voice Assistant. One Voice Command, Complete Clean, Voice-enabled with 30+ cleaning commands and interactive dialoguem it’s your smart home companion,
Key Features
- Systematic deep cleaning technology
- Intelligent wet/dry separation
- NarMind(TM) Pro Autonomous System
- 2.5L Bagged Design
- 18,000Pa Dynamic Turbo Suction Power
Shipping & Delivery
1. Delivery area
Koala Gadgets currently ships to all regions of Australia.
2. Delivery services
We partner with reliable Australian shipping carriers, including Australia Post, StarTrack, and CouriersPlease. The carrier for each order is selected based on the type of product, delivery address, and service availability.
3. Shipping costs
We offer free standard shipping on orders within Australia.
4. Delivery time
Standard delivery within Australia takes 3–9 business days.
5. Shipping support
If you have any questions about shipping or the status of your order, please contact our customer support team:
Email:
help@koalagadgets.com.au
Phone:
+61 480 898 522
Refunds & Returns Policy
Return period
We accept requests for returns or exchanges within 30 days of receiving your order.
Circumstances under which a return or exchange is possible
Returns or exchanges may be available in the following cases:
- the item was damaged during delivery
- the item turned out to be defective or faulty
- the item received does not match the order
- the customer wishes to return the item
- the wrong item was ordered
Return policy
To process a return, the item must:
- must be returned within 30 days of delivery
- be in good condition
- show no signs of significant wear or damage
- be returned with all parts and accessories, if possible
In some cases, proof of purchase may be required.
Refunds and exchanges
Once we have received and inspected the returned item, we will notify you of the outcome of your return request.
If approved, the following may be proposed:
- refund
- exchange
- replacement
Return shipping cost
If the item was damaged, defective, or sent in error, we will cover the return shipping costs.
If you return an item that is not defective, you may be responsible for the return shipping costs.
The original shipping cost is non-refundable.
How to request a refund
To request a return or exchange, please contact our customer support team:
Email:
help@koalagadgets.com.au
Phone:
+61 480 898 522
Or use the contact form on our website.
Please include:
- order number
- brief description of the issue
- photos of the item (if necessary)
Please wait for confirmation from our customer support team before shipping the item.
Return Address
15 Barnett Pl, Molendinar, QLD 4214, Australia
Product packaging
We recommend returning the item in its original packaging and packing it securely for safe transport.
Refund processing time
Once the item has been received and inspected, the refund, if approved, will be processed within 14 days.
Refund Policy
Refunds will be issued via the same payment method used when placing the order.
Undelivered orders
If your order has not been delivered, please contact us. We will check the delivery status and, if the package is confirmed to be lost, we will offer to reship it or issue a refund.
Payment Policy
At Koala Gadgets, we provide transparent payment options for all orders. Our payment processes are designed to follow standard industry protocols for data handling and order fulfillment.
Card Payments (via Stripe)
We accept major credit and debit cards, including Visa, Mastercard, and American Express.
- Processing: All card transactions are processed through Stripe, a third-party payment infrastructure provider.
- Data Handling: Payments are handled via encrypted channels. Koala Gadgets does not store your full card details on our servers.
